Monday after work I had to stop at Best Buy to pick up a new laptop which is going to be Pooh’s Christmas present. Don’t worry, I’m not giving away any secrets, she already knows its coming. Anyway I go to the store and grab the one that Band Mom and I had discussed earlier in the day. She had called the store earlier to make sure it was physically in stock and was the same price as the online price. If not she was going to order it from the web site and hope it got here in time. But they said yes to both questions, so I headed out to get it.
I then wander around a bit to look at some other potential gifts for other family members. I did pick up one small item for Band Mom. Anyway, I take my purchases and head to the checkout. Here’s where the fun starts. I can’t purchase the computer at the normal checkout, I have to go to the Dork Patrol (or whatever its called) desk to purchase a computer. Now I’m annoyed…there were 3 normal cashiers and no one in line. There was one Dork Patrol guy and he was waiting on someone. So now I have to wait. Not a major deal, but a bit annoying.
After a few minutes I finally get up to the desk and the Dork asks me do I know that this machine has been inspected by the Dork Patrol for any hardware problems, and that they have downloaded all of the latest driver updates, and Windows updates and tweaked the registry to make the machine run faster? No I didn’t. Oh and did I know that that would be an additional $30 for that service that I neither asked for nor wanted? No I definitely didn’t! So before I explode on this cat, I politely ask if there are any machines in the store that the Dork Patrol doesn’t do this to. He says yes, I should go back and check for a box that doesn’t have the special sticker on it.
Well, what do you know the machine I want to get there are no machines that haven’t been fucked with by the Dork Patrol. Now, I’m starting to get pissed. I want the machine at the advertised price, that Band Mom specifically called to double check the price of. So I stand in the section and keep an eye out for an employee (preferably a manager) so I can find out if there are any more in the back or hidden somewhere for a customer that actually doesn’t want some tech school drop out fucking up before purchase. A nice employee finally wanders over to see what I need. His mistake? I have now been stewing for 15 minutes and I’m about to ‘splode.
I first ask if there are any untouched machines for purchase. When the answer is not on that model at this time, I lose it and start flippin’ on the poor guy. I’m ranting about “bait-n-switch” and the BBB and just the general lack of professionalism of the store itself. The employee is trying to get a word in, but I’m on a roll now and he doesn’t have much of a chance. When I finally pause to take a breath, he sheepishly tells me that I have misunderstood something he said and that since there are no un-fucked with machines, he will gladly give me on at the original price without the $30 Dork Patrol upcharge. I instantly lose all heat and apologize for berating this nice helpful lowly employee. Rather than send me to a Dork Patrol rep, which would probably have led to me flipping out again, he offers to ring up my purchase so there are no more misunderstandings. I thank him and we head to the Dork Patrol’s cash register.
He rings up my laptop and my other item. I pay, including the use of a $20 gift card I had in my wallet from last year’s company Secret Santa. He hands me my receipt and my two items (unbagged) and says thank you. I thank him for his help and head for the door. Upon exiting, I’m asked by the door watching employee to see my receipt to confirm my purchase. He looks at the receipt and the 2 items I’m holding, thanks me and sends me on my way.
On the way home, since I’m already out shopping, I made another stop at Sam’s Club. I picked up a new TV for our new office/game room/bedroom thing we have been working on all weekend. And a gift for another family member. Then, finally I head home.
Now, here’s where the title comes into play. Once home, I look at the receipt from Best Buy to make sure Band Mom won’t see what I’ve purchased for her. I notice that the only thing on the receipt is my laptop. Not the other gift. Now this wasn’t some special receipt that only had the laptop. It showed the laptop, the use of the gift card, my credit card for the balance. Just not the second item. So obviously my scene in the store scared the employees bad enough that at check out the poor soul who caught the brunt of my anger just gave me the second item free. And then the person at the door who validated my receipt to what I was carrying out of the store didn’t want me to go off again so bad that he just agreed with the cashier and figured I had earned the free gift. Its amazing what no hair cut and being to lazy to shave for almost a month can gain you…